Partial Payment for Cash on Delivery (COD)
At TheMenThing.com, our goal is to provide you with a seamless and reliable shopping experience. To ensure that orders are genuinely placed and to minimize cancellations, we have introduced a partial payment of Rs. 99 for Cash on Delivery (COD) orders.
Rest assured, this amount is not an extra charge. It will be deducted from the total cost of the product, so you will only pay the remaining balance when you receive your order.
Why Are We Charging a Partial Payment?
1. Genuine Orders: A nominal upfront payment of Rs. 99 helps us confirm your serious intent to purchase, reducing last-minute cancellations or refusals.
2. Shipping Cost Coverage: If the order is returned due to non-acceptance, this partial payment helps cover the shipping costs.
3. Seamless Delivery & Fair Pricing: We can manage our inventory and streamline deliveries by minimising fake orders. This helps maintain competitive pricing for all our customers.
How It Works
1. Select Your Product(s): Browse our collection and add the items you want to buy to your cart.
2. Choose COD at Checkout: When you select the COD payment option, you will be asked to make a partial payment of Rs. 99.
3. Pay Rs. 99 (Partial Payment): This amount is deducted from the total product cost—meaning it’s not an additional fee.
4. Order Confirmation: Your order will be processed and shipped once the partial payment is successful.
5. Pay the Remaining Balance on Delivery: At delivery time, you will pay the remaining amount in cash to the delivery agent.
Important Points to Note
• The Rs. 99 partial payment is deducted from your total order amount. You only pay the remaining balance on delivery.
• If the order is refused or returned because you fail to pay the balance, the partial payment of Rs. 99 becomes non-refundable.
• If you receive a damaged or incorrect product, don't hesitate to contact our Customer Support. We will investigate and arrange a replacement or refund according to our return policy.
• If, for any reason, we cannot ship your order (e.g., an item goes out of stock), we will refund the Rs. 99.
Frequently Asked Questions (FAQ)
1. Is the Rs. 99 fee an extra cost?
No. The Rs. 99 is not an additional fee but is subtracted from your total product cost. So, you’ll only pay the balance when the item is delivered.
2. Why do I need to pay Rs. 99 for COD?
This ensures that orders are placed by genuine customers, helping us reduce fake or cancelled orders. It also helps cover initial shipping costs if the order is returned due to non-payment.
3. When do I pay the remaining amount for my COD order?
You will pay the delivery agent the remaining balance in cash when your order arrives.
4. Is the Rs. 99 partial payment refundable?
• Non-Refundable: If you refuse or fail to pay the remaining amount at delivery.
• Refundable: If we cannot fulfill your order (e.g., item out of stock) or if you receive a damaged/incorrect product and opt for a return under our policy.
5. What if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please get in touch with our Customer Support within 24-48 hours of delivery. We’ll verify the issue and arrange an exchange or refund per our policy.
6. Will I get a confirmation once I pay the Rs. 99 partial payment?
Absolutely. After the partial payment is successful, you will receive an order confirmation via email or SMS, detailing the amount paid and the remaining balance.
7. Can I cancel my order after paying the Rs. 99?
• If you cancel before the order has shipped, we will refund your partial payment (subject to our cancellation policy).
• If the order has already been shipped, the partial payment is non-refundable if you refuse the delivery.
8. What if I’m not available when the delivery arrives?
Our delivery partner usually attempts delivery 2-3 times. Please monitor the tracking details and try to coordinate with the courier service or our support team to ensure someone is available to receive the order.
9. How do I reach Customer Support?
For any queries, feel free to contact us:
• Email: info@thementhing.com
• Phone/WhatsApp: +91 80808 00108
We hope this partial payment option makes your shopping at TheMenThing.com even more convenient. Thank you for choosing us for your shopping needs!
For any additional questions or concerns, don’t hesitate to reach out to our Customer Support. We’re here to help.