Refund policy
At The Men Thing, we prioritize customer satisfaction and aim to make your shopping experience seamless. Please review our refund and exchange policy below:
1. Free Exchanges
• If you wish to exchange a product, we will provide free shipping for the replacement item.
2. Unconditional Returns
• Unconditional returns are not accepted if the product tag has been removed.
3. Returns for Damaged Products
• If you receive a damaged product, please provide a clear picture of the item to our team on info@thementhing.com
• After verification, we will:
• Either exchange the product, or
• Issue a full refund with free shipping.
If you have any questions or need assistance, don’t hesitate to reach out to our customer service team. We’re here to help!
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thementhing.com.